Refund policy
BOOKING, CANCELLATION AND RESCHEDULING POLICY
This policy applies to direct activity bookings with Popeye Jet Ski Rental L.L.C. All departure times and cancellation notice periods use Dubai local time (UTC+4).
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CANCELLATIONS OF FULL-RATE BOOKINGS
For bookings made at our standard, non-promotional rate, the following cancellation conditions apply:
Cancellation requests received at least 48 hours before the scheduled departure qualify for a 100% refund.
Cancellation requests received less than 48 hours before the scheduled departure do not qualify for a cancellation refund.
No partial refund is offered for cancellations received inside the 48-hour window.
Exactly 48 hours’ notice qualifies for a full refund. Any shorter notice does not qualify for a cancellation refund.
The notice period is measured from when we receive your cancellation request. Refunds are calculated on the confirmed activity price, including applicable VAT, and reconciled against payments received and any refund already issued.
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PROMOTIONAL AND DISCOUNTED BOOKINGS
Promotional and discounted bookings are subject to the cancellation, refund and rescheduling conditions disclosed for the specific offer before purchase. These conditions may differ from the full-rate policy above.
If the offer-specific conditions are missing or unclear, please contact us before booking.
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COAST GUARD RESTRICTIONS
If Coast Guard restrictions prevent your activity from taking place, we will contact you to arrange an alternative date or departure time, subject to availability.
A rescheduled booking is confirmed only when the revised time is agreed with Popeye.
If no suitable alternative can be agreed, please contact us so we can review the booking and any remedy required under applicable law. A Coast Guard restriction is not treated as a voluntary customer cancellation.
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MANDATORY ARRIVAL AND LATE CHECK-IN
You must arrive at least 30 minutes before your scheduled departure, even if your booking is confirmed, to complete registration, identity verification and the safety briefing. Please bring your original photo ID.
If you miss this check-in deadline, we reserve the right to release your reserved departure slot to another customer.
Contact us promptly if you will be late. A later departure, an alternative slot or an extension of the activity is not guaranteed.
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CANCELLATION AND CHANGE REQUESTS
To request a cancellation or change, email contact@popeyejetski.com or call/WhatsApp +971 55 285 1012. Please provide your booking reference, name and scheduled departure.
Keep your timestamped message so the notice period can be verified, and ask reception to confirm receipt.
Customer-requested changes are subject to availability and confirmation by Popeye. A change is complete only when the revised booking is confirmed.
Asking to reschedule does not guarantee a change or remove the applicable cancellation conditions.
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REFUND PROCESSING AND OTHER BOOKING CHANNELS
Approved refunds are returned through the original payment method, subject to payment verification. The time until funds appear depends on your bank or payment provider.
If you booked through GetYourGuide or another booking provider, follow the conditions disclosed for that booking and that provider’s cancellation and refund process.
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EXISTING BOOKINGS AND CONSUMER RIGHTS
This policy update does not retrospectively remove rights already agreed for an existing booking. Please contact us if your booking confirmation records different terms.
Nothing in this policy excludes or limits any rights or remedies available under applicable law.
These activity cancellation rules do not apply to standalone physical-merchandise purchases. Add-ons purchased as part of an eligible booking are refunded with that booking under its cancellation terms.